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Level 1

Closing and opening credit cards due to fraud

When I have to close an existing business card for fraud, Chase will issue me a new card number.

Adding this to QBO creates all sorts of headaches. All the previous transactions (which are duplicated already in the system under the other card) are loaded under the new card as "new" banking transactions. I typically "exclude" these. Is this the right thing to do?

 

Furthermore, there are "opening balance" statements on the card that I do not understand. Can I remove this from my cashflow?

 

What are the best practices for when a card needs to be removed due to fraud before syncing the new card?

Thanks

4 Comments
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Level 3

Closing and opening credit cards due to fraud

Correct, exclude the duplicate transactions.

 

Unless the actual credit card account number changed, you can ignore the opening balance statement. That would only apply if you had to open an entirely new credit card account and in that case, set up a new account in QBO.

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Level 1

Closing and opening credit cards due to fraud

How do I remove the opening transaction? It interferes with my cashflow reporting

 

Also, that is a bummer on needing to exclude the duplicate transactions. That is very time-consuming for us.

 

 

 

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QuickBooks Team

Closing and opening credit cards due to fraud

Hi @sylvijove,

 

Allow me to join this thread and share insight on your query.

 

If you mean the opening balance on your credit card statements when you said opening transaction, then you can ignore them. I don't see how or why it would interfere with your cash flow.

 

On the other hand, if you need to change this amount, open this article for the steps: Edit an incorrect opening balance. It also has related links for other situations about the opening balance. 

 

Once this is all done, you can proceed with reconciling the credit card account. This is so you can ensure that your QBO. See this article for the steps:  Reconcile an account in QuickBooks Online.

 

Leave a comment below if you have any other questions. I'll get back to you as soon as I can. 

Highlighted
Level 3

Closing and opening credit cards due to fraud

Is the opening transaction something you can delete and exclude in your bank feeds?

 

I run into duplicate transactions occasionally. My time-saving trick- If they are already added from the bank feed. Go to Reconcile the account and if you click on the transaction line, you can delete the entry. Super easy to see duplicates this way. Then go into your bank feeds, select all the duplicate transactions and exclude selected.

 

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