I recommend reaching back out to our Desktop Support. Rest assured, they'll move forward with helping you get the Company File to them. Please be aware, due to the growing impact of the COVID 19 situation, we're currently experiencing staffing challenges. You'll have to reach our Chat Support for Desktop. No worries, here's how to get in touch: Chat Support.
Let me know how the conversation goes. I'll be here if you have additional questions or concerns.