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rogerawilliams19
Level 1

Connect w a live person now this is a fucked up way to treat your customers

 
7 Comments 7
Mark_R
QuickBooks Team

Connect w a live person now this is a fucked up way to treat your customers

We'd love to help you here in the Community, rogerawilliams19.

 

Please know I'm always around to help with any QuickBooks issues you may be having. Feel free to post your concern here in the Community space and I'd be happy to help you out.

 

If you'd still want to talk with our phone support, here's how you can reach them:

 

  1. Sign in to your QuickBooks Online account.
  2. Click Help at the top right.
  3. Select Contact Us to connect with a live support agent.

Feel free to read this article for your reference: Contact the QuickBooks Online Customer Support team.

 

Please touch base with me here for all of your QuickBooks needs, I'm always happy to help. Thanks for dropping by.

info1186
Level 1

Connect w a live person now this is a fucked up way to treat your customers

Is there no way to talk to a real live person?!


@Mark_R wrote:

We'd love to help you here in the Community, rogerawilliams19.

 

Please know I'm always around to help with any QuickBooks issues you may be having. Feel free to post your concern here in the Community space and I'd be happy to help you out.

 

If you'd still want to talk with our phone support, here's how you can reach them:

 

  1. Sign in to your QuickBooks Online account.
  2. Click Help at the top right.
  3. Select Contact Us to connect with a live support agent.

Feel free to read this article for your reference: Contact the QuickBooks Online Customer Support team.

 

Please touch base with me here for all of your QuickBooks needs, I'm always happy to help. Thanks for dropping by.


 

RenjolynC
QuickBooks Team

Connect w a live person now this is a fucked up way to treat your customers

Thanks for chiming in this thread, info1186.

 

I have the steps on how you can reach out to our customer service agents. If you have the new QuickBooks Assistant help update, you can follow these steps:

 

  1. Go to the Help menu, and select Talk to a human.
  2. Choose Talk to a human again.
  3. Proceed with I still need a human.
  4. Click the Contact us link.
  5. Select either Start messaging or Get a call.

Here's a sample screenshot for a visual guide:

 

 

You can also share the details of your concerns here. We might be able to fix the problem without calling support.

 

I'm always here to help. Just leave a comment on this thread, and I'll get back to you as soon as possible. Looking forward to your reply! 

Lois Garcia
Level 1

Connect w a live person now this is a fucked up way to treat your customers

MY subscription expired without me receiving a notice. I need to also update my credit card information

MaryAnn_E
QuickBooks Team

Connect w a live person now this is a fucked up way to treat your customers

Hello there, @Lois Garcia.

 

Let’s check your email address to receive the subscription updates in your account and settings. You can follow the steps below.

 

  1. Go to the gear icon and select Account and Settings.
  2. Under the Company tab, click in the Contact info area.
  3. Erase the current Company email and enter the correct one.
  4. Press Save.

 

Once done, you can update your credit card information. Here

Here’s how to update your billing information:

  1. Sign in to QuickBooks Online.
  2. Select Settings and then Company Settings.
  3. Select the Billing and subscription tab.
  4. Select Edit for your Payment Method.
  5. Update your billing info.
  6. Select Save.

 

Once you update your billing info, it can take up to 24 hours to activate your account.

 

For more information about the process, refer to this article: Update the payment information for your subscription.

 

Please let me know if you have any other issues or concerns, and I'll get back to you as quickly as possible. I'm always here to help. 

myeishagreene
Level 1

Connect w a live person now this is a fucked up way to treat your customers

I have tried everything and and cannot connect to the bank bank. I have asked repeatedly to talk to a live person and system just keeps sending me in circles. NOW I'm going to ask again for someone to call me!!! [phone number removed]

SarahannC
Moderator

Connect w a live person now this is a fucked up way to treat your customers

Hello myeishagreene, 

 

We can go through the steps below using an incognito window to contact our specialist. This lets QuickBooks efficiently without experiencing odd behaviors. Also, ensure to follow it during the support hours. Here's how:

 

  1. Log in to your QBO account and go directly to the Help icon.
  2. Click Talk to a human
  3. Enter a short description of your concern. Then, select I still need a human.
  4. Select Contact us.

 

You can copy the URL from your bank's website and paste it directly when linking that account in QBO. This helps the system recognize the bank account you're trying to connect. If the bank account isn't connected yet to your account, you can bring them manually using the Web Connect feature. 

 

Here are some articles that will serves as your guide and additional reference:

 

 

The Community place is an open forum where everyone can see the shared solutions and information that's being posted here. With that, we've removed your contact number for your security purposes and to prevent you from fraudulent activity. I'd also like to ask if you've received error when trying to connect your bank account in QBO? If yes, you can post it here so I can help you figure it out. 

 

Stay in touch if you need anything else. Keep safe.

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