We’re trying to use the Sales tax categories feature so Automated Sales Tax can correctly calculate tax on our snack and beverage items. Unfortunately it is not saving any category selections. What happens • Navigate: Taxes > Sales tax > Sales tax categories (beta). • Choose a category, e.g. Food & beverages → Food products not for home consumption → Unprepared and in vending machines costing $1.50 or less. • Click Confirm. • QBO returns the toast: “1 weren’t categorized. Try again.” Nothing saves. What we have tried • Multiple items and categories. • Chrome and Safari, normal and private windows. • Cleared cache, signed out and back in. • Automated sales tax is enabled. Screenshots are attached showing the page, the category we select, and the error. Company: DealerSnack Solutions LLC Use case: unattended retail in Ohio selling snacks, drinks, and bottled water. Could you please: 1. Enable or fix Sales tax categories for our file or advise if this is a known issue with the beta. 2. Share a workaround we can use now. For example, can you map categories on the back end or show us a way to assign categories at the item level so Auto Sales Tax works. 3. Confirm recommended categories for typical items we sell while this is sorted out, e.g. bottled water, soda, chips, jerky, protein bars. Happy to provide our company ID and jump on a quick screen share if helpful. Thanks in advance for the assist. We appreciate any help getting this working.
