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Courier Font Rendering Issue on PDF Invoices

Just finished converting our invoice over to a quickbooks invoice template, in quickbooks enterprise. When printing an invoice in any format through any means there looks to be font rendering issues. Originally we had selected the Courier New font to closely match our original invoice. This resulted in multiple rendering issues ranging from basic characters to punctuation showing as blocks across all areas of the document.


Knowing that Courier New was a microsoft font that was not part of the basic printing tool POSTSCRIPT we decided to switch to Courier which is not only a universal font but baked in. Despite our best efforts we're still getting issues with font rendering which seem to be limited to special characters like "#" and "/". 


Anyone know what the issue is here?  Please see the attached example of our latest issue.

4 Comments 4

Courier Font Rendering Issue on PDF Invoices

I've got some troubleshooting that I'm sure will help, @MrPollard.


First, let's run the QuickBooks Print & Print Repair Tool from the QuickBooks Tool Hub:


  1. Download the most recent version of QuickBooks Tool Hub
  2. Open the file you downloaded (QuickBooksToolHub.exe).
  3. Follow the on-screen steps to install and agree to the terms and conditions.
  4. Once installed, double-click the icon on your Windows desktop to open the tool hub. 
  5. In the QuickBooks Tool Hub, choose Program Problems.
  6. Select QuickBooks PDF & Print Repair Tool. It will take about a minute to run.
  7. When done, print your invoice again.


If this doesn't fix the issue, let's reset your temp folder permissions:


  1. Press the Windows key + R to open the RUN command.
  2. Type %TEMP% and hit Enter.
  3. Right-click an empty area of the temp folder, and choose Properties.
  4. Select the Security tab.
  5. Ensure all usernames and groups showing on the Security tab have Full Control.
  6. Once the permissions have been set to Full Control, save as a PDF again within QuickBooks.

Then, confirm you can print to your XPS Document Writer. QuickBooks uses parts of the XPS Document Writer to save as a PDF:


  1. Open Notepad.
  2. Type Test. Select File and then Print.
  3. Select the XPS Document Writer, and then Print.
  4. Type a filename and save it to your desktop.
  5. Go to your desktop and view the XPS document you printed from notepad.


If you still get the same result, please proceed to Solution 4 of this article: Troubleshoot PDF and Print problems with QuickBooks Desktop


Also, I've got you this helpful article in case you encounter font, sizing, or other display issues while printing files in QuickBooks Desktop: Fix screen issues


Let me know how this goes. I'm here if you need further assistance with printing invoices in QBDT. Have a good one. 

Level 1

Courier Font Rendering Issue on PDF Invoices

This did not work. 

Level 1

Courier Font Rendering Issue on PDF Invoices

This did not work, it works everywhere else except quickbooks.


Courier Font Rendering Issue on PDF Invoices

Hello MrPollard,


Thanks for letting us know about the result of the troubleshooting. Since it gave you the same problem, I recommend contacting our Technical Team for help.


Please note that our representatives are available through chat or messaging to accommodate all our customers concern effectively. However, they can still do a viewing session with you to resolve the problem in no time.


Before doing the steps below, make sure to enable pop-up windows on your browser settings to launch the chat box and connect with our live agents.


To get our Support, follow the steps below:


  1. Open QuickBooks and click the Help menu.
  2. Select QuickBooks Desktop Help.
  3. On the pop-up screen select Contact us.
  4. Click the Search for Something else button then type your concern in the Ask us anything box.
  5. Hit Search then scroll down to get your contact options.

Another option to contact us is through the web. Here's how:


  1. Go to this link:
  2. Select QuickBooks Desktop then Continue as guest.
  3. Pick your QuickBooks version.
  4. The self-help topics are listed in the What can we help you with section.
  5. For live help use the Search for something else button.

Let me know how it goes. I'll be right here if you need anything else. I also want to make sure this is taken care of for you. Have a good one!

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