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Just finished converting our invoice over to a quickbooks invoice template, in quickbooks enterprise. When printing an invoice in any format through any means there looks to be font rendering issues. Originally we had selected the Courier New font to closely match our original invoice. This resulted in multiple rendering issues ranging from basic characters to punctuation showing as blocks across all areas of the document.
Knowing that Courier New was a microsoft font that was not part of the basic printing tool POSTSCRIPT we decided to switch to Courier which is not only a universal font but baked in. Despite our best efforts we're still getting issues with font rendering which seem to be limited to special characters like "#" and "/".
Anyone know what the issue is here? Please see the attached example of our latest issue.
I've got some troubleshooting that I'm sure will help, @MrPollard.
First, let's run the QuickBooks Print & Print Repair Tool from the QuickBooks Tool Hub:
If this doesn't fix the issue, let's reset your temp folder permissions:
Then, confirm you can print to your XPS Document Writer. QuickBooks uses parts of the XPS Document Writer to save as a PDF:
If you still get the same result, please proceed to Solution 4 of this article: Troubleshoot PDF and Print problems with QuickBooks Desktop.
Also, I've got you this helpful article in case you encounter font, sizing, or other display issues while printing files in QuickBooks Desktop: Fix screen issues.
Let me know how this goes. I'm here if you need further assistance with printing invoices in QBDT. Have a good one.
This did not work.
This did not work, it works everywhere else except quickbooks.
Hello MrPollard,
Thanks for letting us know about the result of the troubleshooting. Since it gave you the same problem, I recommend contacting our Technical Team for help.
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Let me know how it goes. I'll be right here if you need anything else. I also want to make sure this is taken care of for you. Have a good one!
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