Thanks for bringing this to our attention, @packsadie.
I'm here to help share some information regarding your custom invoice concern that is not working.
I'd recommend performing some troubleshooting steps to see if this is a browser-related issue. Let's start by accessing your account in a private/incognito window.
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
- Microsoft Edge: press Ctrl + Shift + P
Once logged in, you need to clear the cache of the regular browser you're using. You can also do this task on other supported, up-to-date browsers. Clearing the cache will refresh the system, and you'll be able to work with clean slate.
To visually guide you through the steps, refer to the How to import custom invoices article. For future references check out this link on how to customize invoices and sales forms.
You've got me here if you have any other questions with QuickBooks Online. I'd be pleased to help you out.
