Hi @sandraq,
Thank you for posting here in the Community.
I can see how this pandemic is affecting your business. I'm here to guide you on how to get your customer’s refunds properly recorded in QuickBooks.
To zero out the credit card fee, we have to manually make a deposit.
Here’s how:
- Go to Banking and select Make Deposits.
- In the Deposit To drop-down button, select the account.
- Under the Received From column, enter the vendor’s name (Square.)
- Under the From Account column, enter the expense account (Discount.)
- Enter the amount of discount under the Amount column.
- Click Save and Close.
I’d suggest consulting your accountant to ensure your books are correct.
Also, if you want to check your customers' balances, please follow these steps.
- Go to Reports.
- Select Customers and Receivables and choose Customer Balance Detail.
- Modify the date range.
Please visit us again if there’s anything else you need. Keep safe.