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Kborse
Level 1

Credit card payment popping up from July.

It has already been paid, categorized, and reconciled. Today it is back in dashboard as though it was just downloaded as a new payment from our bank.  It’s from 7/26.  In July payment was already categorized and reconciled. It’s as though it was undone somehow.  Suggestions?

2 Comments 2
Rose-A
Moderator

Credit card payment popping up from July.

Allow me to assist you in sorting things out, Kborse.

 

To ensure your transactions are correct, I recommend running the Transaction Detail by Account report and double-checking the payments from there. Here's how to access the report: 

 

  1. Click Reports in the left panel.
  2. Search and select Transaction Detail by Account.
  3. Look for the payment from there.

 

If you discover that they are duplicates, we can resolve the issue by excluding the newly downloaded payment. Here's how:

 

  1. Click on Transactions and choose Banking.
  2. In the For Review tab, select the duplicate payment.
  3. Hit on the Exclude button.
  4. Go to the Excluded tab, select the duplicate transactions.
  5. Hit the Delete button.

 

To learn more about this procedure, we can read this article: Exclude expenses from downloaded bank transactions.

 

After your transactions have been imported, I recommend editing and categorizing them. We can also match them to existing software entries. This will help us ensure that your financial records are accurate.

 

I appreciate the time you took to work with us. Please let me know if there is anything else I can do for you or if you have any additional QuickBooks inquiries. I'm always willing to help, Kborse. Have a fantastic day! 

Rose-A
Moderator

Credit card payment popping up from July.

Hi, Kborse.

 

Hope you're doing great. I wanted to see how everything is going about the credit card payment. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at anytime.

 

Looking forward to your reply. Have a pleasant day ahead!

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