I can help you with reconciliation in QuickBooks Online (QBO), drhowell12.
Let's begin by determining the factors that causes reconciliation discrepancies. Among these are the following:
- Duplicate transactions.
- Transaction was associated to a different bank account.
- Previously reconciled transactions were modified or deleted.
- Incorrect opening balance or account.
I suggest reviewing your previous period's reconciliation to determine which of the above mentioned is causing the error.
Here's a guide for instructions on how to fix common issues when reconciling: Fix beginning balance issues if you've reconciled the account in the past QuickBooks Online.
In addition to that, you visit these links about reconciliation in QBO:
You might also want to run the Reconciliation Report to review or print a copy of this.
Here's how:
- Go to Reports.
- Type in Reconciliation Reports in the search bar.
- From the Reconciliation summary tab, choose your bank.
- You'll be routed to the Reconciliation Report showing transactions information.

Learn more about managing reconciliation report in QuickBooks Online by visiting this link: How do I view, print, or export a reconciliation report?
Drop me a reply if I can help you with anything else. Hope you have a good one.