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sonny-reynolds
Level 1

CTRL_V suddenly stopped working in journal entries - can still use CTRL_V in "Description" field, but no longer works in "Name" field.

 
1 Comment 1
GlinetteC
Moderator

CTRL_V suddenly stopped working in journal entries - can still use CTRL_V in "Description" field, but no longer works in "Name" field.

Unexpected responses may have caused by a browser-related issue, sonny-reynolds.

 

We can access your account using a private browser to see if CTRL + V works. Please refer to these shortcut keys:

 

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If it works, go back to your regular browser and clear its cache. This will remove the stored cache or cookies to refresh your browser. Otherwise, you can use another supported browser as an alternative.

 

Also, if you have some How do I questions, you can go to our Help page. We have articles that have detailed information to address your concerns.

 

As always, the Community is always here to help.

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