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Level 1

Currently not able to add Direct Deposit accounts for contractors in QB payroll. I've sent several messages and only received that they are working on it.

 
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Moderator

Currently not able to add Direct Deposit accounts for contractors in QB payroll. I've sent several messages and only received that they are working on it.

Hello there, guardhomewarrant.

 

Yes, this issue when adding direct deposit accounts or information for contractors is an ongoing issue that our engineers are closely working on right now. 

 

While there's no workaround yet, I'd suggest calling our Customer Care Team. I suggest giving us a quick call so we can add your company information to the list of affected users. This way, updates will be sent to you via email regarding the progress of the investigation.

 

Here's how you can reach them:

  1. Go to this link: Get help with QuickBooks Online.
  2. Click the contact us.
  3. Click the Get Phone Number button.

We'll be also updating this thread once we receive updates of the current investigation. We appreciate your patience. Please know that I'll around whenever you need help with anything about QuickBooks. 

Highlighted
Level 1

Currently not able to add Direct Deposit accounts for contractors in QB payroll. I've sent several messages and only received that they are working on it.

I've done that, but it was weeks ago. Will this be fixed soon or should I look for another service?

Highlighted
Level 1

Currently not able to add Direct Deposit accounts for contractors in QB payroll. I've sent several messages and only received that they are working on it.

I contacted customer service weeks ago. Will this be fixed soon or should I look for another service?

Highlighted
QuickBooks Team

Currently not able to add Direct Deposit accounts for contractors in QB payroll. I've sent several messages and only received that they are working on it.

Hello there, guardhomewarrant.


Thanks for coming back to this thread and letting us know that you’ve already contacted support about the issue.


As mentioned by @Charies_M, our engineers are all hands on deck towards finding a permanent solution. Though, I’m unable to provide a definite time frame when will this be fixed, rest assured that I’ll update the post once there’s progress to the issue

 

If there's anything else that I can help you with, leave me a comment. I'll get back to assist you further. Have a good one.

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