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userbilling4
Level 2

Custom invoice template: everything looks good when I preview, but when I print, a long Company Name in the Billing Address field will wrap. The column IS wide enough.

It's as if there is a bug in the import, or in the invoice generation. I've tried several variations. Using "Invoice-Airy-Pro-US" from the Invoice Samples.
1 Comment 1
BettyJaneB
QuickBooks Team

Custom invoice template: everything looks good when I preview, but when I print, a long Company Name in the Billing Address field will wrap. The column IS wide enough.

It's my priority to help you print your invoice template successfully, @userbilling4.

 

I've got some troubleshooting steps that you can try to get this printing issue sorted out. 

 

Let's start with accessing your account using a private window. This is to test if the problem has something to do with your browser.

 

Here's how to use the shortcut keys for private browser:

 

  • Chrome: press CTRL + Shift N
  • Mozilla Firefox: press CTRL + Shift + P
  • Internet Explorer: press CTRLShift P
  • Safari: press Command Shift + N

Printing issues are a common result of outdated internet files that need cleared from your browser. Sites like QuickBooks Online store these files to save you time while loading repetitive information and images. In order to clear these from your browser, click the respective link below:

 

Clearing temporary internet files

If doing this doesn't make a difference, I suggest performing the other steps presented in this link attached: Get help with common printing issues when using QuickBooks Online on a browser for Windows.

 

Please reach out to me here and let me know if there's anything else I can do for you, I want to ensure your success. Thanks for coming to the Community and have a great day.

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