Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Questions about how to close your books for 2020? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
Showing results for 
Search instead for 
Did you mean: 
Level 1

Customer can’t view estimate

1 Comment
QuickBooks Team

Customer can’t view estimate

I'll help you with this, tw240z.


If your customer is using webmail like Gmail and Yahoo Mail, they can try a different browser. This is to test if the issue only exists to the one they use. They can also do the basic browser troubleshooting steps, like clearing the cached images and files. Do not include cookies and passwords.


If they are using installed mail applications like Outlook, please contact our Support team from 6 AM to 6 PM PST during weekdays. That way, they can investigate this further. You can also try sending estimates to your email to see if you view it.


To contact our Support team, you'll want to click on Help and repeatedly search for the words need human. Then, you'll be given a guide to asking a question. Just click on See examples if it's displayed. Then, search for need human again, until you'll see an option that says I still need a human. When you click that, you'll have the Contact us option to reach out to Support.


If you have other questions, please don't hesitate to go back to this thread.

Need to get in touch?

Contact us