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Customer credit card payments via bill pay are not posting to my business checking account?

 
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QuickBooks Team

Customer credit card payments via bill pay are not posting to my business checking account?

Hello there, kcardona.

 

Thanks for reaching out to us. Allow me to help about the recording credit card payments in QuickBooks Online. 

 

Did you process the payment through the Receive Payments window in QuickBooks? If so, please make sure you're recording payments from an invoice.

 

You can check this article to learn more about receive Payments in QuickBooks.

 

Also, there's a possibility that you've received the payment into your Undeposited Funds account instead to your business checking account. In this case, you'll need to process bank deposit. To do this, you can visit this article for the detailed steps on how to Record Bank Deposits in QuickBooks Online

 

If you need further assistance with the steps, I encourage you to contact our QuickBooks Online Support Team. They have additional tools to pull up your account and do a screen share. 

 

Here's how you can contact our phone support: 

  1. Go to: Get help with QuickBooks Online.
  2. Click the contact us link. 
  3. On the Search for something else tab, type-in Customer Support.
  4. Scroll-down and click Get Phone Number

Please let me know how it goes. Don't hesitate to click the Reply button below if you have any other concerns. Have a good. 

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