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kcardona
Level 1

Customer credit card payments via bill pay are not posting to my business checking account?

 
3 Comments
JanyRoseB
QuickBooks Team

Customer credit card payments via bill pay are not posting to my business checking account?

Hello there, kcardona.

 

Thanks for reaching out to us. Allow me to help about the recording credit card payments in QuickBooks Online. 

 

Did you process the payment through the Receive Payments window in QuickBooks? If so, please make sure you're recording payments from an invoice.

 

You can check this article to learn more about receive Payments in QuickBooks.

 

Also, there's a possibility that you've received the payment into your Undeposited Funds account instead to your business checking account. In this case, you'll need to process bank deposit. To do this, you can visit this article for the detailed steps on how to Record Bank Deposits in QuickBooks Online

 

If you need further assistance with the steps, I encourage you to contact our QuickBooks Online Support Team. They have additional tools to pull up your account and do a screen share. 

 

Here's how you can contact our phone support: 

  1. Go to: Get help with QuickBooks Online.
  2. Click the contact us link. 
  3. On the Search for something else tab, type-in Customer Support.
  4. Scroll-down and click Get Phone Number

Please let me know how it goes. Don't hesitate to click the Reply button below if you have any other concerns. Have a good. 

TCanova
Level 1

Customer credit card payments via bill pay are not posting to my business checking account?

We are experiencing the same problem.  If a customer pays their bill by clicking on the link sent with the invoice, the payment does not reduce the outstanding balance on the AR Report for weeks!!!!  Any help Intuit can provide in rectifying this frustrating problem would be greatly appreciated because it makes our statements inaccurate as well.

Ryan_M
QuickBooks Team

Customer credit card payments via bill pay are not posting to my business checking account?

Hi @TCanova,

 

I'll point you in the right direction for support with your concerns.

 

Online payments through QuickBooks Payments are deposited to your bank account automatically. Your books will auto-update as well, but since this isn't the case in your situation, I suggest you contact our QuickBooks Payments support. 

 

See this article for the steps: Contact Payments or Point of Sale Support

 

I'll share with you this article: Accept Non-US credit cards from customers using QuickBooks Merchant Services. It shares insights on how you can use a foreign credit card for online payments. 

 

Let me know if you have other concerns about your QuickBooks Online company. I'll be sure to handle them for you. 

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