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CharlieDelta
Level 1

Customer Credit Memo amount not showing when I Record Deposit

I am using two customer credit memos against one received payment. Everything looks good when I Receive Payments and apply the credits to the invoice.

 

When I go to Record Deposits, the full amount of the invoice shows without the applied credits. I can't reconcile that. What am I doing wrong?

3 Comments
john-pero
Community Champion

Customer Credit Memo amount not showing when I Record Deposit

The only way the full invoice amount can be in Undeposited Funds is if you recorded the payment for that amount. Somehow you entered the full invoice instead of the actual check amount and thus you may have used the credits but actually created a new one.  Delete the deposit so you can edit the payment and change it to exact check amount, and apply credits to clear invoice

CharlieDelta
Level 1

Customer Credit Memo amount not showing when I Record Deposit

Well. I had no idea I needed to deduct the CR amount(s) from the amount I was entering in as the invoice total. I assumed the amount adjusted when I applied the credit(s). GOOD TO KNOW. I won't be forgetting that little gem. Thanks so much! You're awesome.

Pete_Mc
Community Champion

Customer Credit Memo amount not showing when I Record Deposit

The INVOICE total should change.

 

@john-pero was pointing out that you may have put the Invoice amount in when you filling in the Receive Payments info.

 

You do not make any changes to the invoice itself... The invoice will always show the original full amount.

 

But when you created the Credit Memo(s), did you actually APPLY them to the invoice in question?  When you do that, QBs will apply that amount as a payment and will show the Balance Due is now the total less the Credit Memo(s).  If you didn't apply the CM to an invoice, the credit is actually still going to be shown on the Client's account.

 

Then when you get an actual payment and you go to Customer: Receive Payment and enter the Customer, Inv#, Amount and other info and, in theory, the amount of the payment will match what QBs shows as the Balance Due for that invoice.  And if you go back in to look at the invoice, it should now be marked Paid.

 

 

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