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Level 1

Customer has zero balance. When I invoice them, the invoice shows a balance forward... even though everything is paid.

All invoices have been paid, where is the balance forward coming from?
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QuickBooks Team

Customer has zero balance. When I invoice them, the invoice shows a balance forward... even though everything is paid.

Hello @megan30, and happy Tuesday!

 

I'm happy to help and guide you on how to correct the balance forward in the Account Summary. 

First you'll need to determine which transactions are incorrectly posting to show this balance forward on your invoice. Here's how:

 

  1. On the left tab, click Sales.
  2. Head to the Customers section.
  3. Click on the customer's name who has the incorrect invoice Balance Forward.
  4. From the New transaction drop-down arrow, select Statement.
  5. Select the Balance Forward option on the Statement type drop-down arrow. 
  6. Select a Start Date that occurs before the customer's first transaction, and click Apply.
  7. The customer's current Balance Forward will appear and should align with what's appearing on the invoice. You can click Print or Preview to see a full list of those transactions. Once you've determined which invoice need changed, click the to close the statement and find the transaction in the customer's list. Use the Filter menu to quickly find an item if necessary.

For more information on account summaries, you can check this article: Account Summary on an invoice

 

Please know that I'm here if you need additional help with this. If you reply with screenshots, we can take a more in depth look as to what is going on. Take care!

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