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Level 1

Customer K has 0 balance. He pays $100. on his account. What is best way to post payment against his account?

I created a Sales Receipt for the customer. Then included it in a deposit which is not yet reconciled. I don't see the amount of Sales Receipt on the Customer's account. Should I have created a Credit Memo instead of a Sales Receipt?
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Community Champion

Customer K has 0 balance. He pays $100. on his account. What is best way to post payment against his account?

I would have Receive(d) Payment - you do not need a Sales Receipt or Invoice - just receive the money and an internal credit memo will be created for you and the customer will have a balance of negative $100. Only if the sales receipt was for a line item A/R would it have recorded the correct negative balance

 

One method is to record directly in the deposit window, post to account Accounts Receivable and you need customer name in the box. You can also only have one A/R line item per deposit or journal entry, I believe.  This will give you the proper negative balance and then when you do provide a product use an Invoice. You may even be prompted as to using the existing credit - or not. In a future Sales Receipt you would have to enter a negative line item from A/R reducing the total received at time of sale

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