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Rsarabasa
Level 1

Customer Open Balance Error

I am showing two customers with a balance owed in the customer center but when I click "open balance" report it is showing the balance as zero. The AR Aging Summary/Detailed both show zero as well. The balances are showing on the General Ledger. How do I clear out the balances/Has anyone had this issue historically?

1 Comment 1
Nick_M
QuickBooks Team

Customer Open Balance Error

Hello, Rsarabasa.

 

Thanks for dropping by the Community, while there may be several reasons why your numbers aren't matching up, more often than not it has to do with a date discrepancy between the Customer Center and the A/R aging reports. Make sure the dates are correct and if you're still experiencing issues, refer to this helpful article highlighting multiple steps you can take to try and correct the numbers: AR balance on the Chart of Accounts does not match AR balance on reports. 

 

If you need any other assistance, feel free to post below.

 

Thanks for your time and have a nice evening. 

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