Customer paid QBO inv by credit card. Later client asked to refund to pay w/new cc. I refunded within QBO Merchant but invoice still shows paid. Different process?
Thank you for posting here in the Community, @mmillecam.
If you need to return your customer’s payment, you can use refund receipts to record a refund for goods or services in QuickBooks Online, and there is no need to make changes on the invoice that you’ve created.
To record Refund receipts, here’s how.
Go to the + New button.
Select the Refund receipt.
On the Customer ▼ dropdown, and then, select the customer you want to refund.
On the Refund From ▼ dropdown, then select the bank you deposited the payment.
Add all products or services the customer returned in the Product /Service column.
Fill in the quantity, rate, amount, and other fields.
Then, select Save and close.
You may refer to these articles for more detailed information about Refund receipts and refund fees in QuickBooks Online: