Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Questions about how to close your books for 2020? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
cancel
Showing results for 
Search instead for 
Did you mean: 
Level 1

Customer paid thru intuit w/ a credit card& intuit made us reject it, now it shows that we got paid but we did not. Customer still doesn't have a credited back. HELP

 
1 Comment
Moderator

Customer paid thru intuit w/ a credit card& intuit made us reject it, now it shows that we got paid but we did not. Customer still doesn't have a credited back. HELP

Thanks for visiting the QuickBooks Community, @tchps2019-gmail-,

 

I can get you to the right team who can help you with the rejected merchant deposit.

 

To remove the payment that was cancelled, you will need to contact our Payments Support for it. That way you can reprocess the transaction again for the customer. Out Team can also help trace the returned funds for you.

 

To contact us, click the following link: Contact Payments Support

 

Please come back here anytime if you have any other questions about QuickBooks or customer payments. I'll be more than happy to help. Have a nice day!

Need to get in touch?

Contact us