Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Need help with 1099's or other Year End topics? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
cancel
Showing results for 
Search instead for 
Did you mean: 
Level 1

Customer says their credit card was charged twice and showed proof. Our Payments only showed one transaction. Both Customers was using a Cash App Credit card.

 
2 Comments
QuickBooks Team

Customer says their credit card was charged twice and showed proof. Our Payments only showed one transaction. Both Customers was using a Cash App Credit card.

I understand the impact of any delay in resolving this double charges, @d-soule.

 

We've received reports about the double charge on your customer's credit card. Rest assured, our Payments Support is working on resolving this on-going issue. 

 

I'd recommend contacting our Merchant Services Care Team. This way, they'll be able to verify the issue regarding the double charge. Also, they can add you to the affected user's list. 

 

Here's how to reach out to them:

  1. Go to Contact Payments Support.
  2. Get the phone number from your chosen QuickBooks Online with Payments & Merchant Service Center.

You'll receive an email notification once updates are available.

 

The Community will always have your back if you need anything else in running your business in QuickBooks Online. Wishing you and your business continued success. 

Level 7

Customer says their credit card was charged twice and showed proof. Our Payments only showed one transaction. Both Customers was using a Cash App Credit card.

@d-soule, here is a thread that has the same issue.  It says that Intuit is aware of it and working on it.  

 

https://quickbooks.intuit.com/learn-support/en-us/payments/customer-support-is-not-only-non-existant...

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us