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Customer service email

OMG - this is the worst customer service EVER.  Why on earth am I unable to contact anyone via chat or email WITHOUT logging into my QB account?  Which, I unfortunately cannot log into without providing a cell number, which I did not previously have to do and DO NOT WANT TO provide.  AWFUL.  At this point it would be helpful if someone can help me close this stupid account and ensure that my information is deleted.  I am at a complete loss that a company in today's world has no alternative contact medium other than the phone.

2 Comments
QuickBooks Team

Thank you for sharing your feedback about our new process...

 

Thank you for sharing your feedback about our new process in reaching out to our live support agent, Noinfo.

 

I know that it can take a little time for a new process of contacting support to work flawlessly, but we’re using this to ensure that you’ll be routed directly to the correct product specialist while working on your account.

 

You can easily click on the QB Assistant at the top of your homepage to reach the chat or the email support instead.

 

However, if you can’t log in or don’t want to log in to the account to reach them, I’ll provide you with other ways in reaching out to them.

 

Here’s how you reach them outside your QBSE account:

  1. Go to this QuickBooks Self-Employed support link.
  2. Provide your account information on the page that appears.
  3. This will be asking for your phone number but this is optional.
  4. After that, click the Ask Your Question button. 

Our email support will get back to you in about 2 hours or less. Please check your Spam and Junk folder if you haven’t heard from them within 4 hours.

 

Let me know if there's anything else that I can help about your account by leaving a comment below. I'm always here to assist. Have a great rest of the day. 

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Re: Thank you for sharing your feedback about our new process...

case [removed]. - this is a total disaster. Instead of loading South African Wetlands Society, you loaded Da Vinci GMB. I have NO relationship with this company whatsoever. A new upload was sent to you earlier this week. Please process it fast or I will remove everything to Sage 1 as this is the second complete failure you have given me, Jubelius Gardens you failed completely.

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