This is the only way to reach customer service. I would recommend using the "Get a call back" feature. The chat never seems to work. It will tell you there is a 5 minute wait, but you'll wait for HOURS on end. And that's if you ever get a response.
Log in to your QuickBooks Online.
Go to theHelpicon.
Click theContact Usbutton.
Provide some details about your concern inWhat can we help you with?field and chooseContinue.
After adding some insight, tick on theLet's talkbutton.
Choose a way to connect with us by selectingStart messagingorGet a callback.