This is the only way to reach customer service. I would recommend using the "Get a call back" feature. The chat never seems to work. It will tell you there is a 5 minute wait, but you'll wait for HOURS on end. And that's if you ever get a response.
- Log in to your QuickBooks Online.
- Go to the Help icon.
- Click the Contact Us button.
- Provide some details about your concern in What can we help you with? field and choose Continue.
- After adding some insight, tick on the Let's talk button.
- Choose a way to connect with us by selecting Start messaging or Get a callback.