Thanks for dropping by the Community. I'm here to help make sure this is taken care of, but I have some questions about your concern first.
To make sure that I can provide you with the best information, are you referring to an invoice created from a Weekly Timesheet? You can leave a comment below to add more details. This can be done by clicking the Reply (green) button below.
I'll keep an eye to your response. Take care and have a good one.
Re: Customer service won't acknowledge that the Time Expense module has a problem in QBO - If the...
Those links have nothing to do with the change in the time module (a development issue) that Intuit rolled out a few months ago (early 2019). Though I can appreciate your efforts. There is no way to print invoice with the times listed as decimals. It appears on your screen as a decimal (since that is a feature that was toggled in set up). But when you print the invoice, it reverts the time to hours and minutes. So when an employee logs billable (doesn't matter if it is in QBO or pushed through from a 3rd party application) and you bill out that time, it will ONLY come through in minute and hours instead of 1.5 it shows up as 1:30 - which in a service industry; 1.5 is a lot cleaner looking. QB desktop doesn't have this issue - though it took MANY years for them to resolve it. Again this is a development issue that is on the back burner for Intuit of which they are not looking at addressing any time soon.
Thanks for posting in the QuickBooks Community. Allow me to address your concern, so let me get this straightened out.
Right now, there isn’t an option to set up the times listed as a decimal or revert the time to hours and minutes when printing invoices. I can see how this feature would be beneficial to your business. I suggest to visit our blog site to know more about the latest updates in QuickBooks Online.
Let me know if you have any other concerns, I'm always here to help. Have a good day.