Hello there, @roxannebryant60.
We can pull up the A/R Aging Detail report. This report will show you the latest and aging customer balances. Make sure to change the date if you're looking for customers' balance within a specific period.
Here's how:
- Go to the Reports menu.
- Select Customers & Receivables.
- Choose A/R Aging Summary.
If the balance is zero, check the credit amount and look for the transaction with a similar or the same amount, then delete and recreate.
If the A/R shows a balance, it only means there's a credit that needs to be applied to an open invoice.
Also, to learn more about running reports in QuickBooks Desktop, you may check this article: Understand reports.
If there’s anything else I can help you with, please post a comment below. I’ll be happy to assist you further. Have a good one.