Customer support is not responding to my case and the next chat messaging window is noted as 1.5 days away. How can I follow up on open cases? I have the case number.
After entering the case number I'm provided the options of Ask the Community or Messaging. Previously Messaging was showing as next available on Thursday at 4pm (1.5 days away) which is why I went the ask the community route. It now shows messaging will be available today (Wednesday) at 4pm. So there is still a lag but not as bad. (Original case related to information I submitted to change the master admin on the account). I do not have the Get a Call option though.