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Level 1

Customer Under quickbook has a negative balance when there shouldn't be one I received all payment and it says there's and open balance of -319

i am charged a fee so after receiving payment I edit invoice so it comes up as the correct amount paid but it now comes up as a negative balance
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Community Champion

Customer Under quickbook has a negative balance when there shouldn't be one I received all payment and it says there's and open balance of -319

Editing the Invoice is the wrong way to approach having a fee for received payment deducted. You MUST record full payment against invoice. You can edit your Deposit to deduct the fee as a negative expense on the deposit which makes it correct.

 

Alternately you could create a Customer Credit Memo for the fee, and apply the memo to reduce the invoice balance to equal what was actually deposited.

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