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Customers don't seem to be getting the emails from QuickBooks online, but they do from my regular email program

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Re: Customers don't seem to be getting the emails from QuickBooks online, but they do from my reg...

Hey there, quickkeith71143.

Helping you send an email via QuickBooks Online is my priority. Let's get started.


If you don’t receive an email within an hour, it might be caused by any of the following:


  • The email was moved to your Junk or Spam folder.
  • You use a custom email domain (example: or an email client (Outlook, Exchange, AOL, Thunderbird, etc.).
  • Your internet service or domain provider blocks the QuickBooks email address.

To better isolate the issue, you can follow the steps below so your customers can receive the emails from QuickBooks.


Step 1: Check your email folders:


  1. Open your email and check your Spam or Junk folder.
  2. If it’s there, move the email to your Inbox. If not, proceed to step 2.

Step 2: Add QuickBooks Payments to your contacts:


  1. Add the following email addresses to your contact list:
  2. Send an email to any of the email addresses. This helps your internet service or domain provider recognize it as a friendly contact.
  3. If you still can’t receive any email, proceed to step 3.

For step 3, check out this article: Unable to receive Intuit email.


The following articles are good references as well:


For account discussion, feel free to reach out to our QuickBooks Online Support.


  1. Sign in to your QuickBooks Online Company.
  2. Click (?) Help at the upper right corner.
  3. Select Contact US on the pop-up.
  4. Enter a brief description of your concern then hit Continue.
  5. Click Get a callback.
  6. Enter your contact information.
  7. Select Call me.

Let me know how it goes or if you ran into a different situation so I can look further into this. I want to make sure your customers can receive QuickBooks emails. Have a good one.