delayed email

Hello rwcjr,

Thank you for connecting with the QuickBooks Community! Could you share which product you are using, for example, Desktop or Online? This way, I can assist you better. 

Please comment below, and I will be here on standby. I hope you are having a great day!

My suggestion is send a dummy invoice and a receipt to your email to compare the results. Send them to other emails with different domains as well, like gmail, outlook, hotmail, etc.

Apparently, Outlook has to be previously open and in background then you can send via email.  This has worked so far in sales receipts from Quickbooks POS and Quickbook Invoices Desktop.

thanks to Peter

I am currently having this same problem. When I send out an invoice with email from quickbooks it takes days to deliver to the recipient. How do I fix this issue?

Thanks for checking in with us, mhinds.

May we know which product you are using, for example, Desktop or Online? Have you encountered an error message? We would appreciate any information or screenshots you can give us to help us locate the problem.

Update me in the comments section below. I'm hoping to hear from you as soon as I can. Take care always!

I am using the desktop version. I did a tester to myself, and it took 24 hours to deliver. I recently also set up for the automatic emails. I set to send emails for open invoices and the system is also sending invoices that have been previously paid. This is causing a lot of confusion and frustration for clients. I was hoping that automatic emails would be a huge help for invoicing and collecting payments, but it seems to actually be causing more work. Any advice would be greatly appreciated!

I understand the hurdles that you encounter when the system sends emails for invoices that have already been paid, confusing your clients. I'm here to help sort this out, @mhinds.

To fix this, let’s download and run our QuickBooks Desktop (QBDT) Tool Hub. This program aids in correcting QBDT issues and errors. I’ll show you how:

1. Close QuickBooks.
2. Download the QuickBooks Tool Hub. Then, save it on your Desktop.
3. Open the file you downloaded (QuickBooksToolHub.exe). Follow the on-screen steps to install and agree to the terms and conditions.
4. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
5. From the launchpad, click Network Issues.

Please know that this will take 2-3 minutes to complete. Once done, you’ll need to restart your computer and try sending an email in QBDT again. 

For details about the tool, check out this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

Additionally, it's a good practice to review the invoice status and payment records regularly to ensure accurate and timely communication with your clients. This can help avoid any confusion caused by automated emails.

If you continue to experience issues or need further assistance with the automatic email feature in QuickBooks Desktop, I recommend reaching out to the QuickBooks Desktop Support Team for more specific guidance tailored to your situation. They will be able to provide you with detailed troubleshooting steps to address the issue.

Also, I'm adding these articles on how to create and receive payments for an invoice in QuickBooks Desktop:

• Send online invoices in QuickBooks Desktop
• Record an invoice payment

Please place a comment if you need further assistance setting up an email to send invoices and statements. The Community will be around to help you always. Take care and more power to your business Paula!