Deleted journal entry still shows on account

Rest assured that I've got the steps to help resolve this, Fernando.

There are default accounts created when you set up QuickBooks, or when an event triggers them, like turning on the sales tax setting. You can’t make these accounts inactive or use them for any other purpose. If you are trying to delete an opening Balance Equity, then this is the default account for adjustments. You can only edit the name of this account, if necessary.

Also, we can't delete the Owner's Equity (also called Owner Draws, Owner’s Investment, or Owner’s Pay & Personal Expense). This account represents the cash or assets you’ve invested in the company. You can check out this article on how to handle accounts from your chart of accounts: Manage default and special accounts in your chart of accounts.

What we can do is delete the transactions associated with that account so it doesn't affect your account balances or reports. Just follow the steps and details in this article: Void or delete transactions in QuickBooks Online. We can also manually delete them on your register. Just select each transaction one at a time and choose Delete.

Once done, go to the Audit Log to verify if the transactions were successfully deleted. Please make sure to log in to your QuickBooks Online (QBO) account as an admin before performing the steps below:

1. Go to the Settings (Gear) icon at the upper right.
2. Select Audit Log under Tools.
3. Click the Filter drop-down.
4. Select the appropriate User, Date, or Events to narrow the results.
5. Press Apply.

For detailed instructions, go through this article: Audit Log. If you've verified that the transactions were deleted and it still shows on the account with the original amount, it could be the browser's cache is full. You'll want to access your QBO account via a private browser. It's a great way to isolate the issue since it doesn't store data in the cache. Here are the useful shortcut keys you can use to access one:

• Ctrl+ Shift + N for Google Chrome
• Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge
• Command + Shift + N for Safari

If it works, return to your default browser and clear its cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. Switching to another compatible one to help rectify the issue.

After that, you can now reconcile your account to ensure it matches your bank statement. To learn more about this process, visit this article: Reconciling Accounts. 

If you have any further questions regarding managing your transactions in QBO, feel free to reach out. I'll be here to help you out. You have a good one. 

Rest assured that I've got the steps to help resolve this, Fernando.

There are default accounts created when you set up QuickBooks, or when an event triggers them, like turning on the sales tax setting. You can’t make these accounts inactive or use them for any other purpose. If you are trying to delete an opening Balance Equity, then this is the default account for adjustments. You can only edit the name of this account, if necessary.

Also, we can't delete the Owner's Equity (also called Owner Draws, Owner’s Investment, or Owner’s Pay & Personal Expense). This account represents the cash or assets you’ve invested in the company. You can check out this article on how to handle accounts from your chart of accounts: Manage default and special accounts in your chart of accounts.

What we can do is delete the transactions associated with that account so it doesn't affect your account balances or reports. Just follow the steps and details in this article: Void or delete transactions in QuickBooks Online. We can also manually delete them on your register. Just select each transaction one at a time and choose Delete.

Once done, go to the Audit Log to verify if the transactions were successfully deleted. Please make sure to log in to your QuickBooks Online (QBO) account as an admin before performing the steps below:

1. Go to the Settings (Gear) icon at the upper right.
2. Select Audit Log under Tools.
3. Click the Filter drop-down.
4. Select the appropriate User, Date, or Events to narrow the results.
5. Press Apply.

For detailed instructions, go through this article: Audit Log. If you've verified that the transactions were deleted and it still shows on the account with the original amount, it could be the browser's cache is full. You'll want to access your QBO account via a private browser. It's a great way to isolate the issue since it doesn't store data in the cache. Here are the useful shortcut keys you can use to access one:

• Ctrl+ Shift + N for Google Chrome
• Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge
• Command + Shift + N for Safari

If it works, return to your default browser and clear its cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. Switching to another compatible one to help rectify the issue.

After that, you can now reconcile your account to ensure it matches your bank statement. To learn more about this process, visit this article: Reconciling Accounts. 

If you have any further questions regarding managing your transactions in QBO, feel free to reach out. I'll be here to help you out. You have a good one.