Deleting old general journal entries

I've got you covered, CTMcGuire.

I have just the steps you need to get the general journal entries off the report.

I wouldn't recommend deleting them. The ideal way to handle these entries is to apply them as payment on the correct invoices. Here's how you can do that:

To apply the journal entries to the invoice

1. From the Customers menu, select Receive Payments.
2. Click the Discounts and Credits icon.
3. In the Credits tab, select the correct Available Credits.
4. Click Done, then Save & Close.

That should do the trick. Once you've applied them, they will be removed from the A/R Aging Summary report. We also offer this information in our guide on how to resolve common issues when applying a payment towards an invoice.

Please let me know if there's anything else you need, I want to make sure you're taken care of. Thanks for reaching out, wishing you and your business continued success.

@AldrinS

Please learn from my reply here. They are asking you to help describe how to Fix this, not hide it in the reporting.

You run AR Aging Summary. You see customer names at 0 Total. Double-click their total. These are Not Applied.

You never Delete them. You Apply them. Use Receive Payment for that name. Leave the Amount as 0. Now Apply the available credits to the open invoice charges.

And someone is making a mess in this file; you avoid JE for anything with Names. They bypassed everything about Sales, sales taxes, cash vs accrual basis, etc. You write off Invoices using Credit Memo for that customer name. Not JE. At the top of the CM is the icon to Apply to open invoices.

Thanks for the call-out, qbteachmt.

I've taken note of this and will update the answer that I provided.