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Mir7
Level 2

Delivery Errors says Undeliverable for an invoice, but it was delivered!

 
1 Comment 1
Catherine_B
QuickBooks Team

Delivery Errors says Undeliverable for an invoice, but it was delivered!

Hi there, Mir7.

 

Have we tried sending another invoice and still getting the error although the invoice was sent? If we're getting the error and the invoice wasn't sent, our engineer are currently working on the issue. 

 

Our engineers are currently looking into the delivery error when sending invoices. I suggest reaching out to us so we can include your account to the notification list. 

 

Here's how:

  1. Go to the Help menu and click Contact us
  2. Enter in the What can we help you with box? something like Unable to send invoice receiving the Delivery Error. 
  3. Click Let's talk and select a way on how to connect with us. 

In the meantime, we can download the invoice and manually send it outside QuickBooks. You might want to check this article when its our time to receive customer payments

 

Let me know if you have other questions. Thanks!

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