difference in customer balance between ageing report & balance sheet

Thanks for visiting the Community space, office1232.

Let me share some insights about these reports.

The Balance Sheet report will display what you own (assets), what you owe (liabilities), and what you invested (equity). While the Accounts Receivable Aging Summary shows your unpaid balances for each customer, grouped by days past due. If the customer payments have come in after the report date, these reports will not match. If you want to see these reports match, you'll want to need to change the Aging Method to Report Date.

Here's how:

1. On the left panel, click Reports.
2. Type the report name in the search field.
3. In the A/R Aging Summary report page, select Report Date in the Aging method section.
4. Click Run Report.

You can also run the Trial Balance and make sure to use the Accrual accounting method. 

To learn more about the different reports in your subscription and how you can customize them, please check out these articles:

• Reports included in your QuickBooks Online subscription
• Customize reports in QuickBooks Online

Please let me know if you have any additional questions about reporting in QuickBooks or other concerns. I'll be around to help you out again. Stay safe!