Do the credit memo payment update time change?

I'll help you fix this, userabdullah-khalil-.

I tried updating my credit memo here and I was able to successfully change its amount. It's possible that the stored cache and cookies in your browser are preventing QuickBooks from saving the updated transaction.

To rule in/out the browser as the culprit of the issue, you can try accessing your QuickBooks in an incognito or private browser. Here are the shortcut keys that you can press:

• Ctrl + Shift + N for Google Chrome
• Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge
• Command + Shift + N for Safari

Once you're in, update the credit memo payment again. If it's now working well, you'll need to go back to your regular browser and then initiate a clear cache to delete the accumulated site data and junk files. Alternatively, you can switch to other supported browsers to further isolate the issue.

I also recommend reading this article to learn how and when to give a credit memo or delayed credit to your customers.

Just post a reply below if you have any other concerns or questions about credit memos. I'll always have your back.

The issue is not with the credit memo, but the payment made against an invoice. The payment audit history still shows no update in the amount as the total amount remains 0 (zero)

Thanks for coming back, userabdullah-khalil-

I appreciate you for performing the troubleshooting steps provided by my colleague. I've also tried to edit the payment with a credit memo and it was updated on my end. On the other hand, I checked our records and there's no reported case about this one.

In this case, it would be best to contact our Customer Support Team to investigate what's causing this issue. 

You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how to reach them: 

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback. 
6. Type in your contact info.
7. Select Confirm my call.

Visit our Refunds and credits page for more insights about managing credit or refund customer accounts receivable in QuickBooks.

I'll be right here to continue helping if you have any other concerns or questions about QuickBooks. Assistance is just one click away. Take care always.