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donerightbydanie
Level 3

Does anyone know how to get past the horrible customer service and get issues resolved???

 
17 Comments
Fiat Lux - ASIA
Level 15

Does anyone know how to get past the horrible customer service and get issues resolved???

what kind of issue?

donerightbydanie
Level 3

Does anyone know how to get past the horrible customer service and get issues resolved???

The horrible customer service. How do I get past it?!?!?

MadelynC
QuickBooks Team

Does anyone know how to get past the horrible customer service and get issues resolved???

I do understand the inconvenience you’ve faced, @donerightbydanie. And this is not the impression we want to leave with you.


On this forum, we want to help as much as we can.

 

Can you tell me the issue you’ve experienced with our Customer Support team so we can take action and resolve it?

 

We always value customers who are keen to give us their feedback. I’ll be sure to pass on what you have shared on this page to our managerial team. This way, they can come up with the appropriate course of action to improve customer service.

 

In case you need more knowledge about organizing your QuickBooks account, you can check this link for visual reference. You can select each topic listed vertically and horizontally to view them.


Please know that my door is open for any additional sentiments or any queries concerning QuickBooks. Just leave me a comment below, and I'll ensure to take care of them. Keep safe.

donerightbydanie
Level 3

Does anyone know how to get past the horrible customer service and get issues resolved???

*Sigh*

Quickbooks 'CSR's' are rude, nasty, harassing, and sometimes abusive.

It's been a constant barrage of them blaming me for things I have no control over, asking me questions I do not have a way to answer, refusing to answer my questions, and wasting my time with lots and lots of nonsense.

Now, when I call I am told that I am not eligible for live support and I am referred to the community.

This makes no sense to me since the help I need i'm sure needs to come from inside the company for some issues, such as the missing payment issue, the invoices not importing issues, and the account subscription issues.

 

 

Fiat Lux - ASIA
Level 15

Does anyone know how to get past the horrible customer service and get issues resolved???

@donerightbydanie 

Your tag is QB Online and they said you were not eligible for support?

donerightbydanie
Level 3

Does anyone know how to get past the horrible customer service and get issues resolved???

Yes, and yes.

 

Fiat Lux - ASIA
Level 15

Does anyone know how to get past the horrible customer service and get issues resolved???

Just to make sure, how did you call Support?

donerightbydanie
Level 3

Does anyone know how to get past the horrible customer service and get issues resolved???

Sounds like a CSR... asking questions already answered.

 

I picked up my cell phone, dialed the numbers found on the website, and let it ring until a person or IVR answered.

I've also requested call-backs through the  help option on the website.

I've also scheduled a call through the help option on the website.

 

I don't seem to have any trouble REACHING terrible CSR's at Quickbooks, but I can't seem to get PAST the terrible CSR's, and to someone who will help me.

Ryan_M
QuickBooks Team

Does anyone know how to get past the horrible customer service and get issues resolved???

Hi @donerightbydanie,

 

I'm here to offer a hand to help out with your issues.

 

Before we can proceed, I'd appreciate it if you could share more details on your issues. This way, I can provide an appropriate answer or the correct set of steps to resolve them.

 

If you wish to proceed with contacting our Technical Support team, follow these steps:

 

  1. Log in to your QuickBooks Online company.
  2. Click the Help menu.
  3. Select Contact us.

You'll have the options to either connect to a chat support representative, get a callback from a phone support representative, or post here in the Community. We've applied this change so our users are sure they're connected to the right department. 

 

You can keep this article for reference: Support hours and types. It's a list of the support teams available for each available Intuit product, along with their operating hours. 

 

 

Have other questions in mind? Place them in the comments below, and I'll get back to you. 

donerightbydanie
Level 3

Does anyone know how to get past the horrible customer service and get issues resolved???

Ah, yes, more terrible customer service... YYAAAAYYYY

 

I'll start by pointing out the obvious:
You have not answered, nor addressed, my question.

 

Now, getting back to your waste of electrons:
1) I have provided every single detail I have, in the form of my log, to QB support people, hundreds of times. No help, no progress.
2) When I call (as I have already explained) I am told I am not eligible for live support, and sent to the community. When I connect to chat, I never get connected to an agent, it just leaves me waiting for an agent. I'm currently up to 9 hours on hold (overnight) before I had to go to work.


Now, as it says above, as I have explained multiple times, and as the subject of this thread says, I wish to know how to get PAST this terrible customer service, and to someone who will actually help me.

 

Just_me
Level 8

Does anyone know how to get past the horrible customer service and get issues resolved???

@donerightbydanie , Sadly, you can't get past it.  That's all they have.  

The chat has NEVER worked for me.  No one ever connects.  

Sorry you're going through this.  

donerightbydanie
Level 3

Does anyone know how to get past the horrible customer service and get issues resolved???

Thanks for answering my question.
It boggles my mind how much stupid stuff people will put up with!

I've found most companies these days just don't care about customers any more, so it's really about which service is cheapest until I'm done :)

Just_me
Level 8

Does anyone know how to get past the horrible customer service and get issues resolved???

I totally agree with you.  

 

Fiat Lux - ASIA
Level 15

Does anyone know how to get past the horrible customer service and get issues resolved???


@donerightbydanie wrote:

I picked up my cell phone, dialed the numbers found on the website, and let it ring until a person or IVR answered.

They don't publish the Support numbers any longer. Beware to call any numbers randomly. Try posting your questions here. You may get a direct number to call Support in a private message.

donerightbydanie
Level 3

Does anyone know how to get past the horrible customer service and get issues resolved???

*SIGH*
You sound an awful lot like the terrible CSR's at quickbooks.

First, they DO publish the phone numbers, as shown in the attached screen shots.

Second, they also have multiple options for getting a call.

Third, the numbers they call me from are numbers i've called back.

Fourth, i'm not calling any numbers randomly.

Fifth, I did post my question here, which I expect you to know, SINCE YOU'VE REPLIED TO IT.

 

Now, since you have not only not contributed anything to this conversation, AND, you continue to waste our time, energy, and lots of electrons, I encourage to stop posting random assortments of words to get attention, and instead, just leave us alone since you're being rude.

 

Screenshot (18).png Screenshot (19).png

 

 

Mark_S74
Level 1

Does anyone know how to get past the horrible customer service and get issues resolved???

Hey Daniel! 

I can’t believe you aren’t eligible for support but I’d like to share my insights with you.

 

A couple years ago I started QBO. The set up was rocky and it frustrated me. Admittedly, I was rude to the representatives helping me and after several calls on my side with me continuously being rude, I get an email saying that I am no longer eligible for support. I was mad at first but after therapy, I worked out what was making me so angry and eventually got an accountant. 

If you’re saying that suddenly your account is no longer eligible, did you get the same kind of email? 

LisaNullar
Community Manager

Does anyone know how to get past the horrible customer service and get issues resolved???

Stepping in as Moderator to let everyone know that I am closing this thread to further replies.  The responses to offers to help have started crossing the line into being abusive towards other community members and agents who are simply trying to help.   This is against our Community Guidelines and Terms of Service.   

 

If you would like to post the details of the product issue you are having, please feel free to start a new post, but multiple people have provided the details on how to contact phone support so further questions of this nature will be removed. 

 

Lisa

Community Moderator  

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