Does anyone know how to get rid of the newly appearing "Rate Suggestions" on the Invoices? They're not helpful, I already know what I'm charging on my invoices.

Hi there, sarah-hales. 

Thanks for dropping by the Community. Turning off permanently the suggestion pop-ups is unavailable. Those are designed to guide and suggest you on how to optimize your QuickBooks Online (QBO) experience. 

In the meantime, what you can do is to click on the X or No, thanks buttons to prevent the pop-ups from showing up again. I can definitely see how an option to turn off suggestions could be useful. For this reason, I've gone ahead and sent feedback to our Product Development Team about this. If you'd like to submit your own suggestion, you can while signed in, here's how:

1. Use your Gear (⚙) icon.

2. Click Feedback.

3. Enter your suggestions and/or comments.
4. Hit Next.

5. Choose Skip and send message.
6. The available drop-down menu can be used to pick an appropriate category.
7. Select Send message.

Your feedback is definitely valuable. Once submitted, it will be reviewed and considered in future updates. Feature requests can be tracked through our Customer Feedback page.

If there's anything else I can help with in the meantime, feel free to post below. Thank you and have a nice afternoon. 

Yeah, the Feedback button doesn't work for me, it hasn't for a long time. Nothing happens when I click on it, I've tried several times, otherwise I would have gone that route. I do click on the "X" to close the pop-up, but it just comes back on every single invoice I create, even when I go and do the drop down to indicate that the suggestions are inaccurate. It will go away for that invoice, but it comes back on the next one. It's very frustrating, actually, and not helpful. I really hope this is addressed soon, but thank you for your quick response to my concern. I appreciate it.

Thanks for getting back to us and sharing your experience about the feedback option in QuickBooks, @sarah-hales,

This option should be available for all QuickBooks versions. Since it is not working for you, I recommend reaching out to our Support Team. They can help report this to our engineers and also log your feature suggestions to them.

To reach us on time, our Live Help are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM til 3:00 PM on Saturdays.

1. Go to the Help menu then select Contact us.
2. Enter the keyword Account Management and Billing in the What can we help you with? box.
3. On the next screen, scroll down to the Choose a way to connect with us section.
4. Choose Start messaging to initiate a discussion with a live agent or Get a call for callbacks.
   
5. When using the messaging option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you after filling in the information needed. See this:

When you're connected, provide all the information about your concern or request a viewing session with out representative.

If you have any questions about QuickBooks, don't hesitate to connect with us again. I'll be right here if you need further help. Have a good one!