Does anyone know why I am getting error message trying to use a new invoice template I created? It only allows me to use one of my templates that pops up automatically?

Welcome and thanks for visiting the Community today, @jericha-janus3so. I want to help ensure I'm able to provide the right troubleshooting steps to your invoice concerns. 

I'd appreciate it if you can you please provide the exact error message you received? 

QuickBooks Online uses cache to load the page quicker. However, when it becomes full, it will result in unexpected behaviors. In the meantime, we can use the basic fix which is to use incognito or a private window to check if this is a browser-related issue. Here's how: 

• For Internet Explorer of Firefox, press Ctrl + Shift + P.
• For Chrome, press Ctrl + Shift + N.
• For Safari, hold down Command + Shift + N.

Check to see if you're able to use the invoice template you've created without errors. Then, go back to your main browser to clear the cache. 

If the steps above will not work, you can use a supported browser as alternatives.

Here's a quick video tutorial in Customizing invoices, estimates, and sales receipts in QuickBooks Online. 

You can also create a template for recurring transactions for all or several customers. 

Feel free to visit us again if you have additional questions. I'll be here to help you more. 

Hi there, @jericha-janus3so.

Hope you’re doing great. I wanted to see how everything is going about invoice template concerns you had yesterday. Was it resolved?

Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!