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Level 1

Does anyone know why I can't select something from the menu at the top of the screen, i.e., from Create and then Sales Receipt?

 
2 Comments
Intuit

Re: Does anyone know why I can't select something from the menu at the top of the screen, i.e., from Create and then Sales Receipt?

Hello,

 

There is an issue going on with the QBO Desktop App.  Engineers are working on the issue.  In the meantime, you can click the + sign and create items from there.  

 

Also this is an issue affecting only the desktop app so you can still use a web browser and log into QBO that way.

Level 9

Re: Does anyone know why I can't select something from the menu at the top of the screen, i.e., from Create and then Sales Receipt?

1. Check your user access. 2. Log out and log back in after clearing your cache. 3. If you are using the app, there are known issues that need to be resolved.

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