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NayNayzOn
Level 1

Does anyone know why my check numbers suddenly don't appear on my bank feed anymore? (I already checked the settings on the page and the "check no" field has a checkmark

 
4 Comments 4
RenjolynC
QuickBooks Team

Does anyone know why my check numbers suddenly don't appear on my bank feed anymore? (I already checked the settings on the page and the "check no" field has a checkmark

Good to see you here, NayNayzOn.

 

I'll be glad to share some information about your concern. 

 

QuickBooks is dependent on what your financial Institution shares with us. If the check numbers are missing on the downloaded transactions, you'll want to check how they are posted on your bank's website. Otherwise, reach out to your bank to check what's causing this behavior. 

 

If the transactions have check numbers on the bank's website, we can perform some troubleshooting step in your QuickBooks account.

 

Here's how:

 

  1. Open an incognito or private browser. This mode prevents your browsing history from being stored.
  2. Sign in to your QuickBooks Online account. 
  3. Go to the Transactions > Banking > For review. If you see the check numbers, go back to your regular browser and clear its cache.
  4. Restart your regular browser afterwards.

Alternatively, try using a different supported browser.  

 

To help you with categorizing the transactions, feel free to read this article: Categorize and match online bank transactions in QuickBooks Online.

 

Please keep me updated on what the results are after trying out the steps. I'll be right here to help you out again. Thanks.

DouglasU
Level 1

Does anyone know why my check numbers suddenly don't appear on my bank feed anymore? (I already checked the settings on the page and the "check no" field has a checkmark

I am having the same problem.  About a week ago my bank feed stopped including check numbers.  I have already tried different browsers, clearing caches.  The check numbers appear when I log into the bank.  I don't know if this is a Quickbooks problem, a bank problem, a browser problem.  Thanks for any help you can offer.

Candice C
QuickBooks Team

Does anyone know why my check numbers suddenly don't appear on my bank feed anymore? (I already checked the settings on the page and the "check no" field has a checkmark

Good evening, @DouglasU

 

Thanks for joining in on this thread. Allow me to point you in the right direction to get this resolved. 

 

Since none of the steps worked above, then I recommend contacting our Customer Support Team for further assistance. Here's how: 

 

  1. Go to the Help icon in the top right-hand corner. 
  2. Click the Contact Us button. 
  3. Give a brief description of the issue and hit Let's talk
  4. Scroll down and choose to Get a callback

 

It's that easy! 

 

Come back and let us know how the call went. We want to ensure that you're able to get back to running your business. Have a great holiday coming up! 

DouglasU
Level 1

Does anyone know why my check numbers suddenly don't appear on my bank feed anymore? (I already checked the settings on the page and the "check no" field has a checkmark

Hello, just an update.  I was told that this is a known problem, that techs were working to resolve it, and a case number was assigned.  However, it's been a couple of weeks and I have not yet heard back. 

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