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Buy nowGood to see you here, NayNayzOn.
I'll be glad to share some information about your concern.
QuickBooks is dependent on what your financial Institution shares with us. If the check numbers are missing on the downloaded transactions, you'll want to check how they are posted on your bank's website. Otherwise, reach out to your bank to check what's causing this behavior.
If the transactions have check numbers on the bank's website, we can perform some troubleshooting step in your QuickBooks account.
Here's how:
Alternatively, try using a different supported browser.
To help you with categorizing the transactions, feel free to read this article: Categorize and match online bank transactions in QuickBooks Online.
Please keep me updated on what the results are after trying out the steps. I'll be right here to help you out again. Thanks.
I am having the same problem. About a week ago my bank feed stopped including check numbers. I have already tried different browsers, clearing caches. The check numbers appear when I log into the bank. I don't know if this is a Quickbooks problem, a bank problem, a browser problem. Thanks for any help you can offer.
Good evening, @DouglasU.
Thanks for joining in on this thread. Allow me to point you in the right direction to get this resolved.
Since none of the steps worked above, then I recommend contacting our Customer Support Team for further assistance. Here's how:
It's that easy!
Come back and let us know how the call went. We want to ensure that you're able to get back to running your business. Have a great holiday coming up!
Hello, just an update. I was told that this is a known problem, that techs were working to resolve it, and a case number was assigned. However, it's been a couple of weeks and I have not yet heard back.
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