Download payees incorrect QB bill pay

Hello, ray24.

I can share some information regarding downloading bank transactions into QuickBooks Online.

QuickBooks Online is dependent on the data that the bill payment processor transmits. The system will post the transactions the same way the bill service provider created them.

Since these transactions are downloaded with incorrect payees, I'd suggest getting in touch with your financial institution to check on how they send your data to QuickBooks.

Alternatively, you can manually import your check transactions by following the steps below.

Step 1: Pick a date range:

1. In QuickBooks, go to the Accounting menu, then select Chart of Accounts.
2. Find the bank or credit card account you want to upload more transactions into. Then select View register.
3. Scroll to the bottom of the list.
4. Write down the date of the oldest transaction. In many cases, the oldest transaction is the opening balance.

Step 2: Download transactions from your bank:

1. Sign in to your bank or credit card’s website.
2. Follow your bank’s instructions for how to download transactions to your computer. Some banks call this WebConnect. Every financial institution has different steps. Here are steps for Bank of America, Chase, and Wells Fargo.
3. Make sure the date range for the download is at least one day before your oldest transaction.
4. Download your transactions. Save the file somewhere you can easily find it, like your desktop.

For more information about this process, you can go through this article: Manually upload transactions into QuickBooks Online.

I'm leaving you some recommended articles below. This will provide you more information on how to manage your transactions in QuickBooks Online as well as setting up bank rules to categorize them automatically:

How to set and use banking rules for downloaded transactions

Assign, categorize, edit, and add your downloaded banking transactions

I'll be around to help if you have any other banking concerns. I'm here to provide additional assistance. Have a good one.

Thanks RoseMarjorie,

   Can you clarify your recommendation for contacting my bill service provider.  Since I am not using my bill pay from my bank login - that would of course work perfectly. Instead I have decided to give QBonline Bill Pay a try, directly from QBonline, so do I contact Quickbooks and ask how they handle the data that they transmit for the bill payment processor ? When using bill pay direct through QB, who is sending data to who ?  Is QB taking care of the bill pay ? or is QB sending the data to my Bank and they are handling the bill payment ?  My thought in using QB bill pay was that I might be causing less opportunity for error, not more.  Please let me know if I have just simply added QB as a middleman and thus created more opportunities for mistakes.

Thanks !