cancel
Showing results for 
Search instead for 
Did you mean: 
Level 1

Duplicate account from bank feed: How do I merge the two accounts? Error Message: You cannon merge.. both contain online information

When importing transactions from my bank a message popped up and asked if the import was for an existing account.  I selected yes, and the only account that was displayed in the window.  The import created an additional account instead of adding to my existing.  Now I have two accounts and I'm not able to merge.  The error message when I try to merge states: "You cannot merge two accounts which both contain online information."

Solved
Best answer 12-10-2018

Best Answers
Highlighted
Level 15

Duplicate account from bank feed: How do I merge the two accounts? Error Message: You cannon merge.. both contain online information

Make sure there are no Pending transactions in the Banking Feeds Center for either account; you can "ignore and delete" them. Then, edit each account and Deactivate the online services. Then you can Merge them. Then, set up Online access again.

View solution in original post

5 Comments
Highlighted
Level 15

Duplicate account from bank feed: How do I merge the two accounts? Error Message: You cannon merge.. both contain online information

Make sure there are no Pending transactions in the Banking Feeds Center for either account; you can "ignore and delete" them. Then, edit each account and Deactivate the online services. Then you can Merge them. Then, set up Online access again.

View solution in original post

Highlighted
Level 1

Duplicate account from bank feed: How do I merge the two accounts? Error Message: You cannon merge.. both contain online information

 
Highlighted
Moderator

Duplicate account from bank feed: How do I merge the two accounts? Error Message: You cannon merge.. both contain online information

Let me provide you the steps on how to edit the accounts, icelandadventure.

 

As mentioned by @qbteachmt, make sure that there are no pending transactions in the Banking Feeds.

Here's how:

  1. Go to Banking, then choose Bank Feeds Center.
  2. Click Transaction List.

If the transaction needs to be deleted, you can delete it, but if it needs to be added make sure to add it to your register because you can't re-download it.

 

Once done, we need to deactivate the other account because we can't merge an account if both accounts are active.

 

Here are the steps:

  1. Go to Company, then select Chart of Accounts.
  2. Click on either Checking or Savings account.
  3. Then right click, and select Bank Feeds Settings.
  4. Click the radio button Deactivate All Online Services.
  5. Click Save and Close.

You're now ready to merge the accounts. For the detailed steps, you can refer to this article: Merge Accounts, Customers, and Vendors.

 

This information should point you to the right direction. If you have additional concerns, please leave a comment below. I'd be glad to help.

Highlighted
Level 1

Duplicate account from bank feed: How do I merge the two accounts? Error Message: You cannon merge.. both contain online information

Can I merge 1 connected bank account with one that is not connected? 

I have the same problem. But if I disconnect one, can I still merge if the other is still connected? 

Highlighted
Moderator

Duplicate account from bank feed: How do I merge the two accounts? Error Message: You cannon merge.. both contain online information

Thanks for joining this conversation, ythut1.

 

Yes, you absolutely can! When merging accounts, at least one needs to be deactivated/disconnected, since you can't combine two active/connected accounts. Just make sure that there are no pending transactions in the Banking Feeds as mentioned above.

 

Here's how to merge them:

 

  1. Go to the Accountant menu at the top to get to the Chart of Accounts.
  2. Locate and right-click the deactivated/disconnected account, then choose Edit Account430.PNG
  3. Make the Account Name same with the active/connected, then hit Save & Close.
  4. Select Yes on the prompt to complete the process. 431.PNG

 

For more information, check out this article: Merge Accounts, Customers, and Vendors.

 

Let me know if you have any other issues or concerns by leaving a comment below. I'll be happy to assist. Have a good one.

Need to get in touch?

Contact us