Hello there, @kinetopictures676.
I appreciate you for sharing a screenshot of what you’re seeing on your end. Allow me to share some details on how to fix duplicate interest or bank charges when reconciling or in the Bank Register.
In reconciling your bank register, you may see a duplicate record of your bank interest. This occurs when a transaction is mapped twice to two different accounts in your chart of accounts. Once as a bank fee and the other is interest income entry.
Here’s how to fix this on the reconcile screen:
- Go to the Gear icon.
- Select Reconcile.
- From the Account drop-down menu, choose the appropriate bank account.
- Click the Resume reconciling button.
- Locate the bank fee or interest income to open the transaction.
- Click Edit.
- Correct the entry.
- Bank fee entry:
- Go to the Account details section.
- Change the account from Bank to the Expense account you use for bank fees.
- Interest income entry:
- Go to the Add funds to this deposit section.
- Change the account from Bank to the Income account you use for bank interest.
- Click Save.
That would do it! This will fix the differences between QuickBooks balance and bank balance.
If the issue persists, I’d suggest contacting our Customer Care Team. An agent will be able to further assist you via secured remote access session.
Here’s how you can reach them:
- Visit: https://help.quickbooks.intuit.com/en_US/contact.
- Choose the QuickBooks Product.
- Select your QuickBooks Desktop version.
- On the Contact Us page, select a topic.
- Click on Get Phone Number button to see the support number.
Feel free to click the Reply button if you have other questions about reconciling your bank registers in QuickBooks Online. I’m always here to lend a hand.
