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Level 1

Error download files Accoutant's copy

HI Community!

 

I'm trying to download Accountant's copy to QB. It keeps failing I get " Failed while handling conflicts"

After the 4th attempt with QB support - The last agent said it would not download because it was the wrong file. Accountant sent it as journalentries.qbj   -- she said it had to be sent as a .qbw file to be able to download. My accountant is closed for the day but i sent an email requesting the change. I'm hoping its as simple as that. Has anyone else found that this is the case in doing this?  thanks! Sherry 

1 Comment
QuickBooks Team

Error download files Accoutant's copy

Let me make it up to you, Sherry.

 

You'll encounter a "Failed when handling conflicts" error when your CSV/QBJ file has account numbers, account names, and account types that differ from the information in QuickBooks.

 

Let's ensure all names, numbers, and types are the same before importing the copy. This way, you'll encounter no error messages.

 

You can get back to this thread after checking. We're available 24/7 to help you. Keep safe!

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