Error message when trying to open community reports tab QBO

Hello, MA0121.

I'm here to help fix issues concerning the reports tab in QuickBooks Online.

The browser's stored cache may be full. It can cause unusual behavior in QuickBooks, such as error messages.

Try accessing your account using a private browser. This process allows you to access sites without storing any data in the cache. 

Please use these keyboard shortcuts depending on the browser you're using:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift +N

If you can open the reports tab successfully, you can switch back to the regular browser and clear its cache. This helps to restore the default setup of the browser. Otherwise, use another supported browser as an alternative.

Here are some reports-related articles you can use for additional guide and reference:

• Run reports in QuickBooks Online.
• Customize reports in QuickBooks Online.
• Memorize reports in QuickBooks Online.
• Common custom reports in QuickBooks Online.

I'll be around to keep helping if you need anything else.

Thank you, it helped...

Hey MA0121,

Thank you for giving us an update! I am happy that this worked out for you. Please know that you are always welcome to the Community at any time! I hope you have a productive day.