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theresa173
Level 1

Error Message When Trying to print or email a report

i am trying to print or email a P&L.  I can choose and view the P&L i want .  All of this information is correct on the report.  i then try to choose either "print " or "email" and I get an error message with a sad square face logo and  a web address ( containing my report ) at the end it says "might be temporarily down or have or it may have moved permanently to a new web address."

 

 

1 Comment 1
David-212915
QuickBooks Team

Error Message When Trying to print or email a report

Hi  @theresa173,

 

Thanks for joining the Community. I'm here to lend a hand with your reports. 

 

Just to clarify, do you receive this error message when trying to print or email other reports? This information would help to ensure that I provide you with the best resolution.

 

It's generally recommended to try browser troubleshooting if a user encounters unexpected behavior within QuickBooks Online. I suggest clearing your browser's cache, which is stored in order to speed up loading, however, too much can accumulate over time and interfere with processes. You can locate additional information about this, as well as steps for supported browsers, at the following link: How Do I Clear My Browser Cache And Temporary Internet Files?.

 

Additionally, it can be good to try an alternative browser to help isolate and determine the source of unexpected behavior.

 

I want to ensure that this is taken care of for you, so please feel free to let me know how it goes by posting a comment below. Cheering you to continued prosperity. 
 

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