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Excel grayed out

I have read what I think is all post on this and nothing seemed to be working.  My excel option is grayed out on reports (except .csv option).  This is not a new install and started happening suddenly.  Everything was working fine.

 

QB's Premier 2017, Office 2010, Windows 10.

 

I tried changing user control to Don't Notify and restart.  Didn't work.

I tried repairing Excel and restart.  Didn't work.

I tried reinstalling both QB's and Office (and restart).  Didn't work.

I tried repairing QB's and Excel.  Didn't work.  Not going to repeat restart, but yes restarted.

I tried verifying and rebuilding data.  Didn't work.

 

I did a experiment with restarting the computer.  I have been getting instances of Excel opening on restarts.  If I open Qb's and access the reports, then Excel will open 1, sometimes 2 instances on restart.  I don't open QB's then Excel won't open on restart.  Not a computer expert, but this lead me to think there is a bug in QB's.  Hate to think that QB's would try to force an upgrade by removing a feature - they have never done that before. :-|

 

Thank you,
Randy

1 Comment
Moderator

Re: Excel grayed out

Hi randy5,

 

We appreciate your effort to resolve this issue by following the suggested solutions. 

 

We can escalate this to our engineers so they can check the reason why the Excel button grayed out. To do this, you'll need to contact our support team. Here's how:

  1. Click on the Help menu.
  2. Select Contact us.
  3. Select a topic.
  4. Choose a way to reach us.

If you need anything else, please post them. 

 

 

 

 

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