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Dbartke
Level 1

Expense showing balance, although it's paid

Historically any paid receipt from a vendor we entered as a bill, even though many times the transactions took place in the past (like going to the post office). We know this isn't good practice so we want to set start tracking those things as expenses, however it's showing that those accounts have an open balance, when in fact they have been paid - how do you make it show so they have a zero balance?

1 Comment 1
AileneA
QuickBooks Team

Expense showing balance, although it's paid

Let's find out why there's an open balance in the account even it's already paid, Dbartke.  

 

There are possible reasons why the account shows an open balance in the system. It could be the payment not applied to an invoice, credit issued and not applied to an invoice, and lastly, small balances need to be written off. 

 

To double-check if this is the scenario. Let's review the Accounts Receivable Aging Summary and the Customer Balance Detail Reports to begin to clean up open payments or credits in the account.  

  

Once confirmed, you can apply the payment to the transaction and select the same date range. 

 

Let me know if you need anything else. Remember, I am always here to help you. Have a great day!

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