Expenses are not showing from my bank on my expenses tab of QuickBooks online, even though my bank account is linked on the Banking tab. How to solve?

Hi there, brandzel.

Currently, we have an issue with regards to the expense transactions not showing on your Expense page.

You can contact our QuickBooks Online support team to link your account to the ongoing issue. They have the resources to look into your account and give you further instructions on how they’ll send updates.

Let us know if you have further questions. We are always around to help.

I also am experiencing this issues,  new install. Account is recognized in the Banking tab, but will not  import into the expense tab. Has a solution been reached?

The issue mentioned above has been resolved already, NPAG.

Let's make sure to set the correct date range. When you're on the Expenses tab, click the Filter drop-down and set the correct reporting date.

If you don't have the option to filter it, create a sample or dummy expense transaction to show the filter button. Once you're able to see the list of expenses, you'll need to delete the sample one.

If the same thing happens, we can perform basic troubleshooting steps to check if this a browser error. Use a private browser and check if you're able to see the expenses. It prevents from storing data about your browsing session. If it works, go back to the regular browser and clear the cache.

Also, try to use a different browser like Google Chrome, Internet Explorer, or Mozilla Firefox.

Click Reply and post a comment if you have other concerns.

I am having the same issue.  I have 5 transactions that should be showing up from the past two days and only I has shown up.  So I know the account is linked correctly.  I tried the filter suggestion, but again only the one transaction came up.

Greetings, @bossi.

I appreciate you taking the time to share this with the Community. Currently, there are reports of expense transaction not showing on the expense list.

Rest assured, our engineers are all hands in investigating this unexpected behavior and are diligently looking for a fix as soon as possible. I'll update this thread once we receive the updates from them. 

I also suggest getting in touch with our QuickBooks Online Customer Care. This way, you'll get listed to the affected users, and we'll be able to communicate with you once a resolution is available.

Feel free to get back in this thread if you have any other questions about QuickBooks Online. I'll be around to help you out.

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@MaryGraceS wrote:

Greetings, @bossi.

 

I appreciate you taking the time to share this with the Community. Currently, there are reports of expense transaction not showing on the expense list.

 

Rest assured, our engineers are all hands in investigating this unexpected behavior and are diligently looking for a fix as soon as possible. I'll update this thread once we receive the updates from them. 

 

I also suggest getting in touch with our QuickBooks Online Customer Care. This way, you'll get listed to the affected users, and we'll be able to communicate with you once a resolution is available.

 

Feel free to get back in this thread if you have any other questions about QuickBooks Online. I'll be around to help you out.

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Thanks for sharing this resolution with us here in the Community, @poormetea.

This would absolutely help other users like you who encounter the same issue as yours. Also, other users will come across and read this thread.

Additionally, you may also refer to this article about categorizing your bank transactions in QuickBooks Online for your future use. 

Feel free to post again here whenever you have any concerns with QuickBooks or any thoughts that you might want to share. I'm always here to help. Have a great day!