expenses in classes

Hi there, @quiltingmom85.

I've got the help that you need in getting this expense account concern sorted out so you'll be able to see them in the General Funds Class on The Funds Balances Report.

The said expense account will show up on your balance sheet report as long as the set up is correct. Be sure to select the right expense account on the check as well as the class.
 

Please see the sample snips below on what the transaction and the report should look like: 

Once verified that your setup is correct and the issue persists, I recommend verifying and rebuilding your data. This can help fix data-related problems in your company file, like the one that you've experienced.

To do that:

1. Go to the File menu, then hover over Utilities then select on Rebuild Data. 
2. On the QuickBooks Information window, select OK. Follow the onscreen steps to save a backup.
3. Let the tool repair your file. It may take some time. QuickBooks may seem stuck, but as long as you can move your mouse, the tool is working.
4. When the tool finishes, press on OK.
5. Go to the File menu. Then hover over Utilities and hit on Verify Data. 
6. Let the tool check your file for data issues.

To give you more troubleshooting steps in resolving data damage concerns in QuickBooks Desktop, please check out this link: Learn how to fix data damage on your QuickBooks Desktop company file.

Please let me know on how things turn out after trying the solutions pretested above.I'll make sure you're all set. Have good one!

Hello,

thank you for the suggestions. I followed the utilities rebuild and verify data but I am sorry to say that it did not find any issues and did not resolve my problem. I have attached a file that maybe better shows what my issue is. It is a copy of a check with 2 expense lines on it and the Transaction detail from the General Funds class. the one expense shows up, but the other does not. Even if the account is alone on the check, it does not show up. Like i mentioned, this is a new account that i set up for Covid expenses, but the other account that is not showing up is one that has been around since i built the Company in Quickbooks earlier this year. I just had not needed to use it until last month. Any other suggestions would be greatly appreciated.

thank you!

Hello,

thank you for the suggestions. i ran the utilities rebuild and verify but it did not find any errors and did not fix my problem. I have attached a document that may better illustrate what is going on. There is a dummy check with 2 expense lines and the transaction detail from the general funds balance on the encumbered funds report. one expense shows up but one does not. Even if i have the new account alone on the check, it does not show up in the detail report for the general fund class. Like i mentioned, this was a new account i set up for Covid expenses, but there is also another account that is not showing up that was included when i first set up the company in Quickbooks. I just had not needed to use that account until last month. I set up these accounts just like all of the other expense accounts so i don't understand why the class is not picking them up and including them in the balance.

thanks in advance for other guidance you can provide!

Hi there, quiltingmom85. 

Let's do another troubleshooting step to successfully show up in the General Funds Class on The Funds Balances Report. First, let's make sure you're QBDT is on its latest release. Most of the time, performing this action can fix data issues.    

However, if you're using the latest version already, and since we already tried the basic troubleshooting steps provided by my colleague above, I suggest reaching out to our customer support team. This way, we'll be able to pull up your account in a secure session and look over the underlying issue.  

Before diving in, I want to ensure your issue gets prioritized and addressed on time. Hence, I'll be providing this resource for the support hours. It contains the time on when the support is available, depending on your type of subscription. Just go to the QuickBooks section of this article for more info: Contact QBDT support.         

 Here's how to contact our support team:     

1. Sign in to your QuickBooks  company. Then click Help (?). 
2. Select Contact Us. 
3. Enter your concern, then select Search. 
4. Choose a way to connect with us. Call Us or Message Us.       

Due to the outbreak, we have limited staffing and we have reduced our hours to 6:00 A.M. -6:00 P.M. PT Mon-Fri and some products will only have chat support during this situation.  Rest assured, we will resume normal hours as soon as possible.          

Please let me know how the call goes. I want to ensure that everything has been taking care of, As always you're welcome to post if you have any other concerns in QuickBooks software. Have a good day, and stay safe!